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VALENTINE'S DAY DEADLINES

(Guaranteed delivery by 2/14)

United States

Shipping Service

Order By
USPS First Class 2/9
USPS Express 2/10
Fedex Overnight Flat Rate
2/12

 

International

 Shipping Service Order By
Fedex Overnight Flat Rate
2/10
SHOP WOMEN'S FREE WORLDWIDE SHIPPING

 

TOP QUESTIONS

Where are you located? Do you have any stores?

Vincero Collective is proud to be based in Seattle, Washington. Though we don't have any permanent physical stores, we do offer free shipping anywhere in the World. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @vincerocollective.

How can I track my order?

Once your order ships you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, email us at suppor@vincerocollective.com and we will gladly assist you.

The watch I want is sold out. What can I do?

Our most popular watches can sell out fast. If the model is going to be restocked you can pre-order the product on the product page. The estimated shipping date is always listed on the page. If it was a limited-edition watch then you can sign up for the waitlist OR send us an inquiry at support@vincerocollective.com.

 

PRODUCT

What kind of stainless steel do you use?

All of our watches feature 316L surgical grade stainless steel.

What kind of coating is used on your watches and will it tarnish?

Our watches feature PVD coated stainless steelIt is wear, scratch and corrosion resistant. PVD coating is an innovation in the creation of colored stainless steel making the surface significantly harder and more durable in the process.

How do I use my Chrono-S watch? 

That is a great question. You can check out the manual HERE.

Are Vincero watches water resistant?

Indeed, they are 5ATM water resistant. Feel free to wash your hands or come in contact small amounts of water (splash proof).  Just know, swimming in general or diving off the coast of Thailand isn't what we mean by water resistant.

How do I re-size my watch?

In order to adjust the size of your watch, we strongly recommend that you bring it to a watch repair shop (ideal option), or virtually any jewelry store at your local mall. They have the correct tools necessary to size the watch. Please note the arrows on the inside the band that identify which way to hammer the pins out of the watch.

Is there a warranty on Vincero Collective watches?

Yes, we offer a 24 month limited warranty that covers manufacturer's defects for two years after the original purchase date. If the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. 

 

SHIPPING

Do you ship internationally? 

With customers all around the world, we are happy to send our products to anywhere that has an address or P.O box.

What are your average delivery times?

Please see our SHIPPING PAGE for a breakdown of shipping options and delivery times.

When do you ship?

We send orders out everyday. If you order before 1 PM EST, then it will ship same day. Once your product has left our warehouse you will receive a confirmation email with a tracking number.

 My tracking number isn't working. What should I do?

New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, email us at support@vincerocollective.com and we'll help ensure you get your package!

 

RETURNS & EXCHANGES

What is your return/exchange policy?

If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.

How do I exchange or return a product?

We want you to love your product — pretty simple, right? If not, you can exchange or return it so long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases on band), and in their original packaging.
  2. Your return request is submitted within 30 days of receiving your original order.

Please view our full return policy HERE.

 

Payment Processing

What forms of payment do you accept?

We gladly accept most major credit cards such as Visa, MasterCard, American Express, and Discover or payments through PayPal and Amazon.

How secure is this store?

Vincero Collective online store uses Stripe to accept payments. Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

 Have a question or concern?

SUPPORT@VINCEROCOLLECTIVE.COM

 

All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders.  Purchases made after 2 pm EST will not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.  

 

USA SHIPPING TIMES 

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 2-3 Days
USPS Express Mail $15.00 1-2 Days
Fedex Overnight Flat Rate $20.99 1 Day

 

European Union

When available, we offer FREE duties paid shipping for all EU watch orders. That means your watch is shipped directly to your door with no extra customs fees. For watches that don't have the DDP option available, we offer Free Shipping via First Class Mail.

 Service
Cost Delivery Time
EU Standard Shipping (DDP) FREE (Over $50) 3-5 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Australia & New Zealand

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 6-10 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Canada & Mexico

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 5-8 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Rest Of The World

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 8-15 Days
Fedex Priority Overnight $28.99 1-3 Days

 

 

* If you require add-on shipping services such as a "Signature Required" please contact us before placing your order. 

*Please note International shipments that are not labeled as DUTIES PAID may experience additional Customs charges such as taxes and duties. These fees are charged by the receiving government office and are the responsibility of the recipient. Parcels may experience additional delays when being processed through Customs. If you would like to know how much these charges will be prior to ordering, please contact your local customs office for import pricing. 

If you have any issues with tracking your package please reach out to us for assistance at support@vincerocollective.com. 

 

If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable. 

Items that are purchased during a sale are not eligible for returns or exchanges. 

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.

Returns received after 30 days of original receipt may be accepted at the discretion of Vincero Collective and will be for store credit only. 

Returned items which were purchased as gifts will be dealt with on an individual basis.

 

Wrong, Damaged OR Defective

 

If there is an issue with the product itself due to defects in materials or craftsmanship please contact support@vincerocollective.com right away so we may replace it for you.

 

How To Make A Return

 

Simply email our customer support at support@vincerocollective.com and we will get you all taken care of.

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 5 business days to clear, but may take longer to appear on bank or credit card statements.

Items that require repair may take up to four weeks to process, but are usually much quicker.