Where are you located? Do you have any stores?
Vincero Collective is proud to be based in Seattle, Washington. Though we don't have any permanent physical stores, we do offer free shipping anywhere in the World. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels @vincerocollective.
How can I track my order?
Once your order ships you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and you still have not received a tracking number, email us at firstname.lastname@example.org and we will gladly assist you.
The watch I want is sold out. What can I do?
Our most popular watches can sell out fast. If the model is going to be restocked you can pre-order the product on the product page. The estimated shipping date is always listed on the page. If it was a limited-edition watch then you can sign up for the waitlist OR send us an inquiry at email@example.com.
What kind of stainless steel do you use?
All of our watches feature 316L surgical grade stainless steel.
What kind of coating is used on your watches and will it tarnish?
Our watches feature PVD coated stainless steel. It is wear, scratch and corrosion resistant. PVD coating is an innovation in the creation of colored stainless steel making the surface significantly harder and more durable in the process.
How do I use my Chrono-S watch?
That is a great question. You can check out the manual HERE.
Are Vincero watches water resistant?
Indeed, they are 5ATM water resistant. Feel free to wash your hands or come in contact small amounts of water (splash proof). Just know, swimming in general or diving off the coast of Thailand isn't what we mean by water resistant.
How do I re-size my watch?
In order to adjust the size of your watch, we strongly recommend that you bring it to a watch repair shop (ideal option), or virtually any jewelry store at your local mall. They have the correct tools necessary to size the watch. Please note the arrows on the inside the band that identify which way to hammer the pins out of the watch.
Is there a warranty on Vincero Collective watches?
Yes, we offer a 24 month limited warranty that covers manufacturer's defects for two years after the original purchase date. If the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft.
Do you ship internationally?
With customers all around the world, we are happy to send our products to anywhere that has an address or P.O box.
What are your average delivery times?
Please see our SHIPPING PAGE for a breakdown of shipping options and delivery times.
When do you ship?
We send orders out everyday. If you order before 1 PM EST, then it will ship same day. Once your product has left our warehouse you will receive a confirmation email with a tracking number.
My tracking number isn't working. What should I do?
New tracking numbers usually take up to 24 hours to activate from the time you receive your shipping confirmation. If it's been more than 24 hours and your tracking number still isn't working, email us at firstname.lastname@example.org and we'll help ensure you get your package!
RETURNS & EXCHANGES
What is your return/exchange policy?
If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.
Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.
How do I exchange or return a product?
We want you to love your product — pretty simple, right? If not, you can exchange or return it so long as:
- Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases on band), and in their original packaging.
- Your return request is submitted within 30 days of receiving your original order.
Please view our full return policy HERE.
What forms of payment do you accept?
We gladly accept most major credit cards such as Visa, MasterCard, American Express, and Discover or payments through PayPal and Amazon.
How secure is this store?
Vincero Collective online store uses Stripe to accept payments. Stripe automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Have a question or concern?