FREE WORLDWIDE SHIPPING

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@vincerowatches.com.

 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

E-COMMERCE

Payment:
All transactions take place on a 256-bit encrypted, secure socket layer (SSL) connection. Credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction, unless you've explicitly requested it be stored for future use.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Storing "cookies" on through your web browser allows us to retain information about your session (referrer, landing page, cart contents, etc). Additionally, some cookies may be set by Google analytics: 
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@vincerowatches.com.

All orders are fulfilled within 1 business day of the order date, with the exception of pre-orders.  Purchases made after 2 pm EST will not be shipped out until the next business day. You will receive an email with tracking details once your order has been dispatched from our warehouse.

 

USA SHIPPING TIMES 

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 2-3 Days
Fedex Overnight Flat Rate $20.99 1 Day

 

European Union

When available, we offer FREE duties paid shipping for all EU watch orders. That means your watch is shipped directly to your door with no extra customs fees. For watches that don't have the DDP option available, we offer Free Shipping via First Class Mail.

 Service
Cost Delivery Time
EU Standard Shipping (DDP) FREE (Over $50) 3-5 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Australia & New Zealand

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 6-10 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Canada & Mexico

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 5-8 Days
Fedex Priority Overnight $28.99 1-3 Days

 

Rest Of The World

 Service
Cost Delivery Time
USPS First Class FREE (Over $50) 8-15 Days
Fedex Priority Overnight $28.99 1-3 Days

 

 

* If you require add-on shipping services such as a "Signature Required" please contact us before placing your order. 

*Please note International shipments that are not labeled as DUTIES PAID may experience additional Customs charges such as taxes and duties. These fees are charged by the receiving government office and are the responsibility of the recipient. Parcels may experience additional delays when being processed through Customs. If you would like to know how much these charges will be prior to ordering, please contact your local customs office for import pricing. 

If you have any issues with tracking your package please reach out to us for assistance at support@vincerocollective.com. 

 

If you are not 100% satisfied with your purchase, you can return it to us within 30 days free of charge. Please note that items returned within 30 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable. 

Items that are purchased during a sale are not eligible for returns or exchanges. 

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.

Returns received after 30 days of original receipt may be accepted at the discretion of Vincero Collective and will be for store credit only. 

Returned items which were purchased as gifts will be dealt with on an individual basis.

 

Wrong, Damaged OR Defective

 

If there is an issue with the product itself due to defects in materials or craftsmanship please contact support@vincerocollective.com right away so we may replace it for you.

 

How To Make A Return

 

Simply email our customer support at support@vincerocollective.com and we will get you all taken care of.

Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 5 business days to clear, but may take longer to appear on bank or credit card statements.

Items that require repair may take up to four weeks to process, but are usually much quicker.