Protection Plan Terms and Conditions
What’s included in the protection plan?
What does the plan cover?
The protection plan covers any accidental damage to your product that would potentially inhibit you from wearing it, including but not limited to the following:
- Cracked or scratched glass
- Broken clasp
- Fogging in crystal
- Water damage
- Scratches to case
- Discoloration to band or watch
- Movement or battery replacement
- Scratched Lenses
- Malfunctioned Springs
- Broken Acetate
How do I file a claim?
Start your claim online here to contact our team.
- Our claim process is fast, easy and completed online in minutes
- Have your order number, and images of your damaged item with you
- Most claims are reviewed and approved within 2-3 business days.
- If we can’t repair your item, we will send you a replacement or reimburse you for local repairs.
- We will update you by email every step of the way once you have submitted your claim
See our FAQ’s below for more or contact our support team at firstname.lastname@example.org to get help from one of our customer experience managers.
Is my replacement product also covered by the plan?
No, your replacement product is not covered. The protection plan exists for the specific product it was purchased with. When you are shipped a replacement (or we fix your product), we will offer you the ability to purchase a new protection plan for the new product.
What if I buy multiple products? Can I buy the protection plan for only 1?
The protection plan covers all of the eligible products (watches and eyewear) in your purchase. At this time, we aren’t able to offer selective plans within 1 order. If you would like to only cover one of the eligible products in an order you can either place separate orders or contact our team to find another solution.
Does my protection plan cover all products?
No, we currently offer our Protection Plan for only our watches and eyewear (accessories are excluded). The Protection Plan is also currently unavailable for our Marble Automatic collection.
When does my coverage start?
Coverage starts on the purchase date and lasts for 2 years.
How do I file a claim?
Start your claim online here.
What is the difference between your warranty and the protection plan?
The warranty covers your watch for any manufacturers defects. The protection plan covers you from accidental damage you may incur yourself through natural wear.
Essentially, the warranty protects you from accidental defects caused by us. The protection plan protects you from accidental damage caused by you.