lcp image Our Guarantee | Vincero Collective

WE'VE GOT YOUR BACK. ALWAYS.

At Vincero, our business is building great products. That is why all Vincero products are backed by an industry leading 5-year limited warranty that covers all manufacturer's defects. This warranty is valid for the original owner only and does not extend to any third parties. To start a warranty claim, please email us at support@vincerocollective.com and send over your order number or other proof of purchase, along with a photo of the potential warranty issue. Original proof of purchase is required. 

There is no Vincero without our customers, and that’s why we will forever put you first.

Our promise to you, our customer, is that we will stop at nothing to make sure you are heard, you are cared for, and you are blown away by your experience.

Welcome to the Vincero Family.

EXCHANGES, RETURNS AND REPAIRS

You are welcome to return anything that was ordered from Vincero. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached. Returns received more than one year after the purchase date may be refunded with a Vincero merchandise credit.

To begin the return process, visit our Returns and Repairs page. You will need your order number and billing zip code to begin the online return process.

If you don’t have your order number, please use our  Return Form and ship your package with a carrier that provides tracking and insurance.

 

LIMITATIONS OF LIABILITY

This warranty gives you specific legal rights, which may vary from state to state. In no event shall Vincero or any of its third party suppliers be liable for consequential, incidental, special, indirect or direct damages unless this warranty agreement is inconsistent with the local law. If this warranty agreement is inconsistent with local law, the warranty shall be deemed modified to be consistent with the local law. In the event of legal action, all claims or disputes under this warranty agreement shall be contested in the courts of the State of California.

If you have any specific warranty questions, please email support@vincerocollective.com.