Return & Exchange Policy | Vincero Collective
If you are not 100% satisfied with your purchase, you can return it to us within 365 days. Please note that items returned within 365 days can be refunded to the original payment source (minus shipping costs).
Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping & restocking costs for returns are $12.99 and are non-refundable.
Returns of prescription eyewear are allowed (for a refund or store credit) and require a $20 restocking fee. We guarantee our lab work, and will rework any prescription at our cost if there is an issue.
Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, our team will need to confirm the item you would like to receive instead. As soon as your returned package is processed, we will reach out with details regarding the exchange.
Returned items which were purchased as gifts will be dealt with on an individual basis.
Additional Returns Information
- Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.
- Please make sure to remove all non Vincero items from your return as Vincero will not be responsible to return these to you and they will be disposed of.
- If you are processing a full item return, any free promotional items will need to be sent back with the other product(s). Otherwise you will only receive the refund minus the cost of the promotional items at full price.
- We require retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.
Items On Sale (Last Call)
All sale items on the surplus page are final sale. We will not be accepting returns or exchanges for these items. Surplus products still come with our 5-year manufacturer’s warranty. If you have any questions please reach out to firstname.lastname@example.org.
How To Make A Return/Exchange
Start your return here:
Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.
Wrong, Damaged OR Defective
If there is an issue with the product itself due to defects in materials or craftsmanship please contact email@example.com right away so we may replace it for you.
Items that require repair may take up to four weeks to process, but are usually much quicker.
Thanks for choosing Vincero!