Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Domestic customers that utilize a return shipping label provided by Vincero may be subject to a $6 restocking fee. Shipping costs of returned items are non-refundable.
Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, our team will need to confirm the item you would like to receive instead. As soon as your returned package is processed, we will reach out with details regarding the exchange.
Returned items which were purchased as gifts will be dealt with on an individual basis.
How To Make A Return/Exchange
Start your return here:
Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.
Customers in the Los Angeles or New York City area can return their eligible orders in person at one of our store locations:
Abbot Kinney: 1410A Abbot Kinney, Los Angeles, CA 90291
SoHo: 370 Bleecker Street, New York, NY 10014
Wrong, Damaged OR Defective
If there is an issue with the product itself due to defects in materials or craftsmanship please contact firstname.lastname@example.org right away so we may replace it for you.
Items that require repair may take up to four weeks to process, but are usually much quicker.
All sale items on the surplus page are final sale. We will not be accepting returns or exchanges for these items. Surplus products still come with our 5-year manufacturer’s warranty. If you have any questions please reach out to email@example.com.