Refund policy

Returns

If you are not 100% satisfied with your purchase, you can return it to us within 365 days. Please note that items returned within 365 days can be refunded to the original payment source (minus shipping costs).

Returns are only accepted for items purchased directly from the Vincero website. Returned items must be received in new, unused, and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs are non-refundable.

Returns that are soiled, damaged, or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, our team will need to confirm the item you would like to receive instead. As soon as your returned package is processed, we will reach out with details regarding the exchange.

How To Make A Return

You can access the domestic returns portal HERE.

You can access the international return portal HERE.

If you need any assistance simply email our customer support at support@vincerocollective.com and we will get you all taken care of.

Once we receive your returned item we aim to process it straight away, although this may take up to seven days. Refunds will take up to 10 business days to clear but may take longer to appear on bank or credit card statements.

Items that require repair may take up to four weeks to process but are usually much quicker.

Custom & Engraved Items

All made-to-order (birthstones & tags) and custom-engraved products are final sale and not returnable. If you have any questions, please reach out to support@vincerocollective.com.

Sale Items

All sale items on the surplus page are final sale. We cannot accept returns or exchanges for these items. Surplus products still come with our lifetime manufacturer’s warranty. If you have any questions please reach out to support@vincerocollective.com.